Variable formatter bug

[Gloria Lai]

A recent bug in our Development environment:

Variable formatter is only working in the platform ticket record form layout:

However, variable formatter is facing bug issue in the CSM/FSM Workspace, where the variable fields are displayed, but the user input values are not:

Anyone knows the fix on this? This bug only affects our development environment, but production is actually OK. Any feedback is appreciated. Thanks in advance.

[Mark Roethof]

Please don't double post your questions. You already posted this yesterday, just follow-up on that. If there are no (good) answers given, apparently no one has input for you.

If you feel this is a bug? Raise a case to ServiceNow Support.

[Gloria Lai]

I've deleted the older post. I thought I deleted it already. Hence I posted again in the Developer Forum instead of the CSM forum as the one before . Hopefully in the Developer forum, I can receive more help.