Variable formatter

[LucileC]

Hello, 

I have created a record producer with A LOT of variables and a lot of catalog ui policies.

This record producer creates a facilities request, I displayed theses variables on the facilities request form but they are unreadable.

When I submit the form from the back-end it works perfectly.

[EDIT] The first screenshot is the variables with the request submitted from the portal and the second one is the request submitted by the back-end.

We have a modify sc_cat_item widget if it's of any help for you to know.

Does any one has an idea or has already seen this type of bug ?

[EDIT] The variables are not displayed in the same order as the one on the portal form on the first screenshot.

Thanks you

[Pranesh072]

OOB variable editor is writable.You must added something to it.

You can check catlog client script and ui policy.

You can check permission section of variables.

[LucileC]

Thanks for your reply.

The fact that the variable editor is read only isn't an issue for now. 
I tried to check the "Applies on the Target Record" option on catalog ui policies hoping that less variables will show on the variable editor, but it doesn't work neither.

[Pranesh072]

have you checked the permission tab of variable?

[Allen Andreas]

Hi,

So...just to clarify, you are saying when a user utilizes the Service Portal to submit this record producer, the end-result in the back-end UI is your top screenshot?

And then when a user uses the back-end UI to submit the record producer, the end-result in the back-end UI is your bottom screenshot?

If so, without seeing or knowing what you've done with the sc_cat_item widget or variable editor, we may not be able to assist.

I personally have not seen this issue before.

I'm also not sure why screenshot one the fields are editable, etc. whereas screenshot two they're read-only, etc.

It may be that you included screenshots of different sections, but please keep consistency for troubleshooting so we can assist else it just causes more questions.

Please mark reply as Helpful/Correct, if applicable. Thanks!