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09-02-2020 04:58 AM
Hi Team,
We have created one form and it contain 10 variables. 5 variables are filled at the time of creating the request. Once it is approved by the line manager it will create the catalog task1, in this task group owner need to fill the 3 variables. In this task 5 variables are read only. Once this task it is closed it will create other task2 requesting the group owner to fill other 2 variable. In this task2 previously filled 3 variables should be in read only. once task2 is closed it will create task 3 and all the variables should be in readonly. Please help me how to achieve this.
Solved! Go to Solution.
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Instance Configuration

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09-10-2020 09:55 AM

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09-04-2020 05:00 AM
Hi Arun,
Let me know if the issue is resolved.
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09-03-2020 03:59 AM
Hi Arun,
try adding alert. what came in alert?
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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09-03-2020 04:15 AM
Alert if needed is not coming for the catalog task
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09-03-2020 04:22 AM
Hi Arun,
Can you make it as normal client script instead of catalog client script and use this script
Also do you want to set the field assigned_to readonly or some catalog variable
function onLoad(){
var shortDescription = g_form.getValue('short_description');
alert(shortDescription);
if(shortDescription == 'Tech Evaluation and Testing'){
alert("Entered if");
g_form.setReadOnly('assigned_to', true);
}
}
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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09-09-2020 06:45 AM
Hi Ankur,
The below mentioned alert is working. Rest of the thing is not working.
var shortDescription = g_form.getValue('short_description');
alert(shortDescription);