Variables not displayed in RITM and SCTASK
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‎01-03-2019 06:47 AM
Hello!
I have a catalog item containing variables set to Global = true. However, these variables are not displayed in the RITM and SCTASK. Please help on why these variables are missing!
Thank you.
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‎01-03-2019 06:52 AM
Hi,
Do you have any UI policies or catalog client scripts written to hide these fields at some point in the catalog item view? If yes you need to select the Applies to Requested Item and Applies to Catalog Task on these configurations to see the variables. On UI policy you need to switch to Advanced view to check the Applies to field.
Thanks!
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‎01-03-2019 07:01 AM
Hi,
There is no UI policy or catalog client script that hides these fields. I checked the 'sc_item_option_mtom' and no records were created for these variables. Is this the reason the fields are missing?
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‎01-03-2019 07:04 AM
Yes it should be the reason but cause is something else. Are you able to replicate it or is it a temporary issue? This can happen sometimes due to performance issue
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‎01-03-2019 07:07 AM
I was able to replicate the issue. I created a new catalog item and added a field. Same result - the field was not displayed in the RITM and SCTASK.
