Various approvers - advanced approval script

[Hannah C]

Hi there!

I am trying to write a script on an Approver activity in a workflow. On the catalog item, a user will select a group on the variable GroupName. If the group has a manager, I want the group manager to be the approver. If there is no group manager, I want the Business Service Owner to be the approver. If the group does not have a manager or a Business Service Owner, I have 3 specific people I want to be the approvers but only one needs to approve. Here is what I have been trying and it does work when the group has a manager but after that it is not working

var answer = [];

if (current.variables.GroupName.manager != '')
{answer.push (current.variables.GroupName.manager.sys_id.toString());}

else if (current.variables.GroupName.business_service_ownerDONOTUSE != '')
{answer.push(current.variables.GroupName.business_service_ownerDONOTUSE.sys_id.toString());}

else
{answer.push('13ece655db949340b3613caf9d9619f6');
answer.push('5bec2a55db949340b3613caf9d961948');
answer.push('5fec2a55db949340b3613caf9d961919');}

On the last else statement, those are the sys ids of the three people to be the approvers if no manager and no business service owner

[SanjivMeher]

Can you do a show workflow on the Requested Item record and post the screenshot of the workflow and keep the curson on the approval-user activity while taking the screenshot

[Hannah C]

[SanjivMeher]

Try using this script

gs.info('+++++Manager is+++++++++'+current.variables.GroupName.manager.toString());

gs.info('+++++Service Owner+++++++++'+current.variables.GroupName.business_service_ownerDONOTUSE.toString());

var answer = [];

if (current.variables.GroupName.manager != '')
{

gs.info('+++++Manager Condition+++++++++');

answer.push(current.variables.GroupName.manager.toString());

}

else if (current.variables.GroupName.business_service_ownerDONOTUSE != '')
{

gs.info('+++++Business Service Condition+++++++++');

answer.push(current.variables.GroupName.business_service_ownerDONOTUSE.toString());

}

else
{

gs.info('+++++Last Condition+++++++++');

answer.push('13ece655db949340b3613caf9d9619f6');
answer.push('5bec2a55db949340b3613caf9d961948');
answer.push('5fec2a55db949340b3613caf9d961919');

}

[Hannah C]

That at least made it to where it was "Waiting for Approval" however there are no approvers listed

[SanjivMeher]

But what do you see in the system log