'View' is not visible

[amlanpal]

Hi Guys,

In Problem table, I can see 'View' option from the Context Menu. But from Incident and Change table, this 'View' option is not available. Please see the attachments.

For your information, the 'View' is already there in the UI Context Menu and that too is not been updated. I have cross checked and was confirmed that Views are already presents from System UI --> Views and all are working fine. Just unable to see and switch the views due to this problem.

Can you please provide helpful solutions? Helpful solutions will be highly appreciated!

[amlanpal]

Hi Raghu,

Yes, being admin, I've checked. The issue exists for the admin only.

[mikeblack]

Disable the view rule for the incident and see if your context menu is back

[amlanpal]

Hi,

Have tried that too. But no luck again!

[SC10]

Have you got this working? ITIL users are able to change a view on my end, but occasionally some cannot - even without a view rule.

[amlanpal · Accepted solution]

Hi Shane,

It's working fine now. Had to raise HI for that. One UI policy was marked the reason behind that issue.