View option is not available on Form Header

shaik_irfan · ‎03-09-2018

Hello,

I unable to find View option on the Form head Context menu in my personal instance but i can see the same in other instance. Please help me out how to get the view option on Form header context menu

Jon Barnes · ‎03-09-2018

I think you will first need to create a list layout for that view to see it there. you can configure the list layout, and create a new list view from there (name it the same as your other view, so it will just add the list layout to that same view).

hope that makes sense.

View solution in original post

Jon Barnes · ‎03-09-2018

You won’t see that menu option if your view was forced. This can happen by setting sysparm_view_forced=true on the URL, but more likely there is a view rule in place causing it to select a specific view. Are you seeing that as an admin?

shaik_irfan · ‎03-09-2018

Yes i am an admin and moreover this is my personal instance, not sure what changes i did. how can i reset ?

shaik_irfan · ‎03-09-2018

This is my current incident record URL:

https://dev23434.service-now.com/incident.do?sys_id=a7bfa4700fe013004244b36be1050e3c&sysparm_record_target=incident&sysparm_record_row=1&sysparm_record_rows=370&sysparm_record_list=active%3Dtrue%5EORDERBYDESCsys_updated_on

And i check view rules i deactivated couple of rules which were created custom but still no luck

shaik_irfan · ‎03-09-2018

Thanks Jon its working. But i created a Custom view which i can see on Form header view but i cant see that on list view.

As shown below:

Form View:

List view unable to see New V opiton: