Virtual Agent before Greetings message

[AmbikaSekar1010]

How can i get rid of the above message, when i start a new chat, I have my greetings and all set up, but the above, Please select your issue message is coming before the Greetings

[Ankur Bawiskar]

@AmbikaSekar1010 

I believe it comes from the Topic picker topic

Did you check from where it comes?

check this link

how to disable the " what's your issue or request?Or take a look at what i can help today" in virtua... 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[AmbikaSekar1010]

No It is from the Pre-Chat Surveys. We were able to disable it, Thank you

[manish kale]

Hey @AmbikaSekar1010 

We have the same requirement to disable to the Pre-chat message. We have disabled the Pre-chat Survey for ESC, but the message it still showing up. Can you provide some more inputs what exactly you disabled to get rid of the message. Thanks in Advance

[Gaurav Shirsat]

Hello @manish kale 

Can you confirm they are disabled OOB One;

Disable it by deactivating the topic, or Remove/modify the message block that shows the greeting. Save and publish the changes.

You may have to do via Virtual Agent Client:

• Navigate to Virtual Agent > Settings.

• Under Client Configuration, find the Greeting Message field.

• Clear or modify the message.

• Save the settings.

Thanks and Regards

Gaurav Shirsat