Virtual Agent chat Box Not Working

[rajesh54]

Hi,

when we click on the Virtual Agent Chat, we are getting error like Page not found.
And in Go section it shows 
$sn-va-web-client-app.do?sysparm_stack=no@99@sysparm_nostack=true

Any guidance on this?

Thanks in Advance

[glideFather]

ahoy @rajesh54,

does it happen for all users or just some?

also, you can go to Conversational Interfaces > Settings or Virtual Agent > Designer to review how you VA is configured.

[Aditya_hublikar]

Hello @rajesh54 ,

Refer this :

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2417515

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[rajesh54]

Hi 
Thank you all for your Response.

This issue occurs because of the Current version.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3153404

We have raised a case with ServiceNow.