Virtual agent chat history

Community Alums · ‎04-22-2019

Hi,

I want to know what is the retain policy of virtual chat conversation history.

It's showing 'loading history' but for how much period its actually stores the conversation and is their any way to change this setting.

Please advise.

Mark Roethof · ‎04-23-2019

Ah oke.

Never seen that documented anywhere. Though, reproducing it in my instance: history shows up to 1 month.

Kind regards,
Mark

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Mark Roethof · ‎04-23-2019

Hmmm good question. Actually, I don't know about how many concurrent sessions a Live Agent can accept.

You could open a new Community topic for this question. This way anyone who has an idea will notice the topic. Or you could raise a case at Hi.

Kind regards,
Mark

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Community Alums · ‎04-23-2019

Thanks Mark. I am opening a new community topic.