04-22-2019 11:50 PM
Hi,
I want to know what is the retain policy of virtual chat conversation history.
It's showing 'loading history' but for how much period its actually stores the conversation and is their any way to change this setting.
Please advise.
Solved! Go to Solution.
04-23-2019 02:11 AM
Ah oke.
Never seen that documented anywhere. Though, reproducing it in my instance: history shows up to 1 month.
Kind regards,Mark
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Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
View solution in original post
04-23-2019 04:12 AM
Hmmm good question. Actually, I don't know about how many concurrent sessions a Live Agent can accept.
You could open a new Community topic for this question. This way anyone who has an idea will notice the topic. Or you could raise a case at Hi.
04-23-2019 04:31 AM
Thanks Mark. I am opening a new community topic.
