Virtual agent chat icon on Service Portal

[varunp]

Currently, there's a chat icon on the portal for users to initiate a chat. Now, the company wants to add another one in the middle of the page. They require a chat icon on the left-hand side at the bottom by default and also a widget to trigger the same chat from the middle of the page where the widget is positioned.

I've successfully created the widget and placed it in the middle of the page using the same link and server code. However, it's causing another instance of the chat to open simultaneously. This means there are two chat dialog boxes: one linked to the icon and another to the widget.

I need assistance resolving this issue. I want only one chat dialog box to appear, regardless of whether it's clicked on the icon or the widget.

[Mark Roethof]

Hi there,

Can you share any details?

[varunp]

I have 2 option to initiate chat(refer below screen shot) and the problem is both launches different instances of chat.  i only need 1 instance of chat.

[Mark Roethof]

What do you exactly mean with different "instances".

Anyway it should be possible, I have written a lot of VA articles and amongst them regarding toggling the Virtual Agent client.

[varunp]

That means there is 2 chat dialog box apprears