Virtual agent chat icon on Service Portal

[varunp]

Currently, there's a chat icon on the portal for users to initiate a chat. Now, the company wants to add another one in the middle of the page. They require a chat icon on the left-hand side at the bottom by default and also a widget to trigger the same chat from the middle of the page where the widget is positioned.

I've successfully created the widget and placed it in the middle of the page using the same link and server code. However, it's causing another instance of the chat to open simultaneously. This means there are two chat dialog boxes: one linked to the icon and another to the widget.

I need assistance resolving this issue. I want only one chat dialog box to appear, regardless of whether it's clicked on the icon or the widget.

[Mark Roethof]

Sounds like you are having a Service Portal widget active + Agent Chat configuration. Solve that first.

Or... is your widget "Have a question" also containing code for a Virtual Agent client? So you are not actually toggling the one from Agent Chat configuration (or the legacy Service Portal widget).

[Sid_Takali]

Hi @varunp you can try to deactivate the OOTB one and see once. 

You can deactivate OOTB Virtual Agent Chat Icon for Specific portal using below URL.

https://instance.service-now.com/nav_to.do?uri=%2Fsp_agent_chat_config_list.do

Regards,

Siddharam

[varunp]

If i disable one then it work fine. The problem is we need two options to trigger the same chat.

[varunp]

If i deactivate the one, other one works fine. But i need to places on the portal page to initiate the chat.