Virtual Agent Icon change

[Community Alums]

Hi,

How to change Virtual agent icon in the SP home page occurs at below right side? Attached an OOB Image. 

Please suggest. 

[Satyanarayana C]

HI,

Could you please try this:

1. Navigate to widget - sn-va-sp-widget

2. In the CSS section of the widget, you will see a class - sn-va-widget-icon

3. Update the background image to your image: background-image: url('va_icon.png');

4. Upload the va_icon.png in the db_image table.

Thanks

[Community Alums]

I tried the steps you provided but image is not coming. 

[Satyanarayana C]

Hi,

Could you please send screenshot of the CSS and also the db_image record?

Thanks

[Community Alums]

Hello,

Please find the attachments. 

I tried initially in png format but it didn't worked. Tried with svg format but still its not working. Please suggest!