Virtual Agent Icon change

[Community Alums]

Hi,

How to change Virtual agent icon in the SP home page occurs at below right side? Attached an OOB Image. 

Please suggest. 

[Satyanarayana C]

Hi,

From the below URL, i guess you are using the first option right?

https://docs.servicenow.com/bundle/orlando-performance-analytics-and-reporting/page/administer/live-agent/task/configure-virtual-agent-for-sp.html#configure-virtual-agent-for-sp

The steps that i gave will work for legacy service portal widget and not for Agent chat configuration.

Let me explore further if it is possible to change the icon for Agent chat configuration.

Thanks

[Community Alums]

Thank You! I will wait for your update and If i get any, i will post here. 

[Muralidharan BS]

Hi Ganesh, Here is the details to change the OOB

image.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0726500

Kindly mark my response correct if it is.

[Community Alums]

Hello,

Yes, I have gone through this but no luck. Are you able to change the icon successfully?

[Muralidharan BS]

HI Ganesh,

I had hard time changing that, I followed the KB and Mark's post but didn't work for me. The image is populated from - url(/images/sp-agent-chat-icon.svg);

It is in the bootstrap below:

.sp-ac-root button.sp-ac-btn.closed {
background-repeat: no-repeat;
background-position: center 16px;
background-image: url(/images/sp-agent-chat-icon.svg);

When I try to change this image in elements the image is picking correctly, but it is not feasible solution. 

@Mark Roethof can help more in here,