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Virtual agent live chat report

George_1
Tera Guru

3 weeks ago

Any OOB dashboard that captures all the Virtual agent  conversation /  AI Search results usage?

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Dr Atul G- LNG
Tera Patron

3 weeks ago

Have a look:

 

https://www.youtube.com/watch?v=QoUfxOhyT8A

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Conversational Analytics Dashboard - Platform Analytics Academy - February 23rd, 2022
Conversational Analytics Dashboard - Platform Analytics Academy - February 23rd, 2022
youtube.com/watch?v=QoUfxOhyT8A
In this Platform Analytics Academy session, we discussed the Conversational Analytics Dashboard, Deflections, and their functionality. The Conversational Analytics Dashboard helps you improve Virtual Agent (VA) interactions with users by providing deep insights into conversational data. The ...
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