Virtual agent response variables

[bart_huysmans]

I am doing some testing to see how we could utilize virtual agent to give better feedback to end-user

Bellow some standard code that I update to get some variables data - how do you set the title for the variables.

Result.

Code.

(function execute() {

// Determine whether the card should show null value fields or not.

var skipNullValues = true;

var html = '';

// Query the requested item table and get the only requested item

var gr = new GlideRecord('sc_req_item');

gr.addQuery('active', true);

gr.addQuery('request.requested_for', vaInputs.user);

gr.addQuery('short_description','CONTAINS','Account Extension');

gr.setLimit(1);

gr.query();

if (gr.next()) {

var cardRenderer = new global.VaRecordCardRenderer(skipNullValues);

// Card title: A number hyperlink to the record

var title = {

url: vaVars.base_url + vaVars.service_portal_base_url + '?sys_id=' + gr.getUniqueValue() + '&view=sp&id=ticket&table=sc_req_item',

label: gr.getValue('number')

};

// Fields that would be shown on the card.

var fieldList = ['cat_item','variables.account_ext_requested_for','state', 'variables.KF_Account_Ext_For_Office', 'sys_updated_on'];

var fields = cardRenderer.createFields(fieldList, gr);

// Get the latest comment and add it on the card

var lastComment = cardRenderer.createField('comments', gr, null, cardRenderer.getLastComment('sc_req_item', gr.getUniqueValue()));

fields.push(lastComment);

// Get the card HTML

html = cardRenderer.renderCard(title, fields);

}

return html;

})()

[Mark Roethof · Accepted solution]

Hi there,

Unfortunately, this is not possible with the out-of-the-box setup. Script Include "VaRecordCardRenderer" does amongst others:

fieldObject.value = value == null ? gr.getDisplayValue(field) : value;

Where the field you are entering, is touching the gr.getDisplayValue part. Obviously, you are not entering a field though a variable instead. I do understand what you are trying to achieve, though this will simply not work.

You will have to change the Script Include for this.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark