Virtual Agent

[kkrushkov]

How can I automatically route a customer to a live agent after completing the pre-chat survey, without requiring any additional user actions?

[GlideFather]

Hi @kkrushkov, 
if you navigate to your Experience, there are setup topics, and/or promoted topics, the promoted topic will be displayed even before the other topics

[GlideFather]

@kkrushkov 
in the table [sys_cs_context_profile] check your custom greeting and setup:

There you can set the Promoted topics and that could be the direct connection to a live agent

The "Ask HR" is the promoted topic in our example:

or under the [va_branding_contact_menu] you can associate these icons with the three dots, to have there a direct link:

Let me know what do you think about it and what si your preferred method how to achieve any of this

[kkrushkov]

I need to automatically redirect the client to a live agent after they complete the pre-chat survey.

[GlideFather]

then set the logics in the flow, where have you gotten stuck?