Virtual Agent

Suyash Joshi
Tera Contributor

‎01-29-2024 11:27 PM

Hi all,

I need a requirement about Virtual Agent Chatbot 

i.e - Generate record in any table via virtual agent chatbot

Thanks and Regards,

Suyash

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7 REPLIES 7

Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-30-2024 05:14 AM

Might be helpful

 

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/administer/virtual-agent/conce...

 

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Suyash Joshi
Tera Contributor
In response to Dr Atul G- LNG

‎01-30-2024 05:16 AM

Hi @Dr Atul G- LNG ,

Can you help me telling me how can get the reference type field value into any custom table by chatbot.

Regards,

Suyash

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Community Alums
Not applicable
In response to Suyash Joshi

‎01-30-2024 11:00 PM

Hi Suyash,

You can use "Dynamic Choice" in your flow to get reference field.

Note:It will be easy for us to understand if you can share what you have configured.

Mark Roethof
Tera Patron
Tera Patron

‎01-30-2024 05:27 AM

Hi there,

 

So what is the issue you are having? The Virtual Agent designer has a specific Utility to create records. Did you try that? Did you run into issues?

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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