Virtual Agent

krishnagopal_sn
Tera Contributor

I need to migrate the virtual agent from one instance, but when I migrate the topic block, the flow of the topic block becomes inactive and I have to change it to active manually. Any way to keep it active after migration?

1 REPLY 1

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

How are you migrating? Sounds to me that you are migrating sys_cb_topic, and you are missing sys_cs_topic? You need both.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn