Virtual Agent

[Rooma1]

HI All,

I have a requirement to add all the transcript chat history from IMS(Interaction) record in the incident work notes.

Do anyone know how can this be achieved?

I have added a script variable and returning vaSystem.getTranscript(); and in the "Create Incident" activity, I have mapped the script variable to Incident work notes field but it is not working.

Thanks,

Rooma

[Mark Roethof]

Hi there,

Can you share whats not working?

[Rooma1]

Hi Mark,

The chat transcript from IMS in not getting copied to the Incident work notes fields.

Thanks,

Rooma

[Mark Roethof]

If you are not willing to share details, then I can't help you. Good luck!

[Rooma1]

Hi Mark,

Please find the screenshot of the IMS and the incident.

I need the Transcript from IMS to be copied to the incident work notes where only 3 lines are getting copied.

Thanks,

Rooma