Virtual Agent

[Rooma1]

HI All,

I have a requirement to add all the transcript chat history from IMS(Interaction) record in the incident work notes.

Do anyone know how can this be achieved?

I have added a script variable and returning vaSystem.getTranscript(); and in the "Create Incident" activity, I have mapped the script variable to Incident work notes field but it is not working.

Thanks,

Rooma

[Rooma1]

Hi Mark,

Good Day!!

Did you get time to look into this? Can you plz help me?

Thanks,

Rooma

[KyleMarx]

Thank you so much for your help.