Visibility of Everyone in assign tag to ITIL users

[Pooja Sharma2]

Hello All,

In the list of Incident or problem we have 'Assign tag'.when we click on New tag in viewable by i can see Me,Groups and Users and Everyone(Permission as Admin and tags_admin).But whereas if i impersonate with ITIL user and do the same 'Everyone' is not visible.

Can someone help me to show 'Everyone' visible to ITIL users.

Thanks in Advance.

Regards

Pooja Sharma

[Goran WitchDoc]

Hi Pooja,

The tag should be visible for the normal users as well. here is for example a test.

I made a tag like this:

And the impersonated itil user and here it is:

If you are a itil user and go here: https://YOUR_INSTANCE.service-now.com/label_list.do?sysparm_clear_stack=true

Do you see all the global tags? there should be some security constrains since you can't the the personal ones etc. but the global ones should be visible.

[Pooja Sharma2]

Hello Goran,

My request was for the Assign Tag.Please find the below screenshot:

When you click on New Tag,you get a Tag details pop up opened.Viewable will be Me,groups and users and Everyone as we have admin role.ITIL users will not be able to see Everyone.

I would need to show 'everyone' to ITIL users too.

Regards

Pooja

[Chris H2]

Hi Pooja,

The 'Everyone' option is removed by a client script, unless the user holds the 'global_tags_creator' role. The script is sys_script_client.do?sys_id=601a71a3ff322100d4beffffffffffd5. You can customize this script to add ITIL users, if you prefer.

I'm sure you've moved on after 2 years - hope this helps others.

Hope this is helpful - please mark 'Helpful', if so.

Kind regards,

Chris