Wake PDI Instance Issue

[JayaprakashS277]

Instance: dev224276
Release: Australia
Issue: Instance stuck in Hibernating state for more than 4 hours.
Wake Instance button does not start the instance.
Actions menu does not provide Reclaim Instance.
Tried browser cache clear, incognito mode, direct URL access, and multiple wake attempts.

[Dr Atul G- LNG]

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Tanushree Maiti]

Hi @JayaprakashS277 

If your  your Servicenow Developer PDI  has been stuck in a "launching," "waking up"  ,"500 error" or not getting online state for more than 24-48 hours, then  I will  advice you  to release the instance and request a new one .   

As you know there is no support available for PDI.

Note: These days requesting New instance also taking more than 5 days time for fulfillment. Lots of conerns reported on the same.