In ServiceNow Walk-up Experience, I need to have two different types of appointments; one (call it ATA) takes an hour and the other (call it ATB) takes 30 minutes. So they will each need their own Advanced Configuration (sn_apptmnt_booking_service_config) record. The problem I'm having is that if an appointment of type ATA is booked, then ATB type appointments need to not be available for that timeslot, and visa versa.
I.e. if someone books an ATA (1-hour) appointment from 10:00-11:00, and ATB appointments are 30 minutes long, the system might still show availability for ATB at 10:00 or 10:30 which would cause a conflict.
Is there a way to configure this?
