Want to add email id's in watchlist field through API.

[dhanu3]

Hi,

We are using OOB sn_sc service catalog API to create service request. It is working fine.

Now we want to add watchlist through this API. When I tried to add email id's or sys_id's through API, nothing get added to the watchlist in servicenow service request.

Any suggestions for adding watchlist through API.?

Regards,

Dhanashree

[Ankur Bawiskar]

Hi Dhanu,

Can you share how you are testing? Are you testing with Postman tool?

How the request body looks like?

Regards
Ankur

[dhanu3]

Hi Ankur,

Yes I am testing with postman and also from rest API explorer.

{"request_type":"create","requested_for":"sys_id of user","description":"test1","contact_type":"self-service","watch_list":"sys_id of user","sysparm_quantity":"1","sysparm_no_validation":"true"}

Regards,

Dhanashree

[Ankur Bawiskar]

Hi Dhanu,

Is it updating other fields?

Regards
Ankur

[dhanu3]

Yes, for other fields it is working.

[Ankur Bawiskar]

Hi,

any reference qualifier on that field?

Regards
Ankur