Hello -
I think this should be simple, but cannot seem to figure it out. Went a case is created the ask is for when the Maintenance Entitlement value is selected in the drop down for the Group Category field (group_category) that the field above it (also called Maintenance Entitlement) will NOT be mandatory. There is a client script created that makes that field mandatory upon selecting a group category. There are multiple values in the group category drop down and all of the REST of them, when they are selected then the Maintenance Entitlement field SHOULD be mandatory. So, it's just this one value getting selected that it should be non-mandatory. Sorry for the run around and if that is confusing..but here is the code...
function onLoad() {
//g_form.addInfoMessage(g_form.getValue('contact_type'));
if (g_form.getValue('contact_type') != 'email')
return;
var ga = new GlideAjax('USBgetGroupCategory');
ga.addParam('sysparm_name', 'getEntitlements');
ga.addParam('contact', g_form.getValue('contact'));
ga.getXMLAnswer(handleResponse);
function handleResponse(response) {
if (response) {
//g_form.addInfoMessage(response);
if (response == 'multiple') {
g_form.setMandatory('u_poc_entitlement', 'true');
return;
}
g_form.setValue('u_poc_entitlement', response);
}
}
}
u_poc_entitlement is the field value name for the Maintenance Entitlement field...thus, as you can see above, it makes it "true" for mandatory. That's fine, but I need it to skip doing that if Maintenance Entitlement is selected in the drop down of group category.
I thought I could just do group_category != 'Maintenance Entitlement'; and it would skip that and not mark it mandatory, but that does not seem to work 🙂
Any suggestions?
