Want to set default value of that column ​​only when opened via service Service Catalog

matsui
Tera Contributor

‎11-14-2023 05:24 PM

I have a Service Catalog.
Service Catalog Item has Table URL.
In other word, I will open that table via Service Catalog.
That table has choice type column.
I want to set default value of that column ​​only when opened via service Service Catalog.
How can I configure it?

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Gurpreet07
Mega Sage

‎11-14-2023 09:20 PM

How are you opening that table from service catalog item. Is it a record producer that creates a record in your table. If so than you can use record producer script to set the value in the field

current.field_name = 'value';

 

If its a link somewhere on the catalog item then value could be set to the new record via sysparm_query parameter in the url. For example the new incident record

instance_name.service-now.com?sys_id=-1&sysparm_query=short_description=Test Value

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