When I use a Lookup Select Box referencing the Incident table and select the category field:
It pulls all values from the incident.category field.
If you've localized categories (e.g., via the sys_choice table), it shows duplicate entries — like “Hardware” in English, French, German, etc.
These are not true duplicates but different sys_choice entries for different languages.
I Wants to remove duplicates from my lookup select box for category and subcategory variables in record producer and also wants to make subcategory dependent on category
I have created variable set-
1. Category
2. Subcategory
What changes do I need to make to achieve the goal?
With english user I was able to see other choices as well, so now I added this as reference qualifier
It showed me only English.
So you can add that in subcategory as well in the end for language handling
javascript:'inactive=false^name=incident^element=category^language=' + gs.getSession().getLanguage();
Subcategory Variable Config:
Output: English user category, subcategory dependency working fine
It should work the same if Language is Spanish
I believe I answered your question. I also attached the gif to this post so that you can pause and see
If my response helped please mark it correct and close the thread so that it benefits future readers.
This solution I tried and it worked but we have another scenario on subcategory
Write a UI policy for dependency - if variable subcategory is selected as 'vulnerability' than u_vulnerability_severity_level field should visible on the record producer.
But trying to write UI policy for this, in the condition if we select subcategory is - it showing limited thousand record and not able to found our choice
I have written a UI Policy script, but it is not working. Could you please look into it?
