Watch list not showing on service portal.

[vpm]

Hello,

I have added watch list field on catalog form but on service portal watch list field is not showing(only label is there).

Please help me with this issue.

Thanks,

VP

[kiara1]

Hi VP, 

Double check the ACL(s) for that watchlist field. OOB caller or anyone with ITIL role have write access. 

Thanks

Kunpriya

[Nitin_NOW]

 I never seen 'Watch list' field on catalog item forms. Is it a OOTB field or is it your custom field?

Thanks!

[Mrigank Gupta]

Check if any ACL/UI policy is making it readonly?

[vpm]

It is OOB UI macro - 'macro_watch_list'. There is no ACL/UI policy making it read-only.

I checked other posts, seems that UI macro is not supported by service portal. So is there any way I can convert macro to widget?