water mark or prepopulated text inworknotes

[nameisnani]

Hi Team 

when ever we are reopening the incident 

can any one please help me on this requriement 

Enable Mandatory capture of reason in Work Notes when an incident is reopened.

request is to ensure that whenever an incident is moved from Resolved to In Progress that is reopened by the caller or operate team, the system automatically should prompt the user or operate team to enter the reason for reopening, which should populate in the Work Notes field.

The incident should not be allowed to transition from Resolved to In Progress unless the reopening reason is mandatorily filled.

we need a water mark or pre populated text in the work notes 

how to achieve this requirment 

Ehab Pilloor

@Ehab Pilloor 

@Ankur Bawiskar 

please help me here

[Ehab Pilloor]

Hi @nameisnani,

I dont think watermark is feasible specifically for this transition. It would apply permanently for all stages . You can add a info message after setting work notes to mandatory in the UI action itself. That would be a better solution.

Regards,

Ehab Pilloor

Regards,

Ehab Pilloor

[nameisnani]

@Ehab Pilloor 

can u show me how it will work 

[Ehab Pilloor]

@nameisnani 

PFB additional code highlighted.

Regards,

Ehab Pilloor

[nameisnani]

@Ehab Pilloor  customer wants a watermark