watermark for inbound email to update case record

Apaul
Tera Contributor

How to include watermark so that when there is a reply coming related to case record into inbound email(its like first when a notification is triggered from a case to someone, then when someone reply back on the same then)

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1 REPLY 1

Chaitanya ILCR
Kilo Patron

Hi @Apaul ,

just make sure

omit watermark is (unchecked || false) on the notification 

default is also false just make sure it stays as false

ChaitanyaILCR_0-1753265911751.png

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya