Watermark in email client template

shweta14
Tera Contributor

54m ago

Hi Community,

I have a requirement on the RITM form where users use an Email Client Template to send an email.

After the email is sent, the recipient receives a link in the email. When the recipient clicks the link, a new email opens with a predefined subject and body.

Now, I need to perform an Inbound Email Action on the reply, and for that I need the ServiceNow watermark so the system can identify the related record correctly.

I tried using an Email Script with email.watermark, but it is not working in the Email Client Template.

How can I add the watermark in the email generated from the Email Client Template so that the Inbound Email Action can process it correctly?


Thank you in Advance!

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Sachin_Nasa
Kilo Sage

28m ago

Hi @shweta14 ,

The issue you're facing can be addressed by configuring a Business Rule on the Email [sys_email] table to append the generated watermark to the email subject.

You can refer to the following ServiceNow Community discussion, where the same requirement was resolved:
https://www.servicenow.com/community/servicenow-ai-platform-forum/add-watermark-to-email-client-temp...

You can also refer to the documentation: https://www.servicenow.com/docs/r/platform-administration/c_WorkingWithWatermarks.html


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