We had customized Service Portal, hence "Save as draft" functionality is not enabled

[Shantharao]

Hi All,

We had customized Service Portal, hence "Save as draft" functionality is not enabled in our portal
We want to add the "Save as draft" functionality into our Custom portal
can any provide the modified widget if someone already implemented 
provide any best practices
Thanks 

[Brian Lancaster]

Could it be because the account you are using has not submitted requests in that environment? The Drafts tab is where the Drafts are saved so you can retrieve and finish filling them out later.