Webform for external users

[Arnab2]

Hi guys,

I have a custom table where users can log their tickets. Now, our customer needs external users(not SNow users) to be able to log in a ticket on the table and also be able to attach some files while entering the record.

How can I achieve this? So far I have heard about taking inbound email route.

I am looking forward to a UI based solution wherein a user can fill a webform up that is public and enter the record. Is this feasible? Please help with any suggestions.

Thanks,

Arnab

[Arnab2]

No luck with this too Kalai.

I called the script include from processing script. Works for a user from within the system but not from external user

[Goran WitchDoc]

If you using Service Portal, this might be a way for you.

Google Recaptcha in Service Portal

//Göran

[Arnab2]

Hey Goran,

We are still in Fuji. Can we have a webform made out in CMS Service Portal and have external users(non SNow users) log a ticket from this form for a custom table that I have created?

Please do share your expertise.

Many thanks,

Arnab

[nthumma]

Are you looking for how to do HTML 5 web form or external users like below?

ServiceNow

[Arnab2]

Hi Nish,

I am looking for a similar form. My public form should allow external users to log a ticket on a custom table. When I access my form from the instance I am able to log the ticket. But when I try doing the same after logging out, there is no action.

If possible, could you share your codes with me please.

Thanks,

Arnab