Webform for external users
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‎06-02-2017 03:39 AM
Hi guys,
I have a custom table where users can log their tickets. Now, our customer needs external users(not SNow users) to be able to log in a ticket on the table and also be able to attach some files while entering the record.
How can I achieve this? So far I have heard about taking inbound email route.
I am looking forward to a UI based solution wherein a user can fill a webform up that is public and enter the record. Is this feasible? Please help with any suggestions.
Thanks,
Arnab
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‎06-04-2017 01:50 PM
Just so I understand, does the UI page show up, but you can't create tickets?
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‎06-04-2017 05:22 PM
Yup thats the issue. UI Page shows up to external users but they can't log tickets through it. The same is possible from the page if they are logged in.
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‎06-04-2017 02:02 PM
check in your public pages list if you have 'view_content' set to true?
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‎06-04-2017 05:37 PM
Yup view_content is set to true.
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‎06-04-2017 05:29 PM
Hi Nish,
How can we make the OOB form public? This will save a lot of time.
Thanks,
Arnab
