what are outages in servicenow?

[Kiddy1]

what are outages in servicenow how we can use these??

[bernyalvarado]

I believe the best description can be found here: Outages

Thanks,

Berny

[bernyalvarado]

It's basically the downtime that will impact the service availability.

Thanks,

Berny

[bernyalvarado]

I hope this helps Kiddy! 🙂

[Ashutosh Munot1]

HI,

To give you practical example, see below:

Suppose there is a server outage in our organisation then what we usually do is we create a incident and tie that CI with Incident.

Similarly we can have a outage tied up with the Incident for this CI which can show you Outage time, when outage occured, when the CI will be restored and what was the cause of this outage.

We can have this outage as an announcement or alert, which can be displayed on portal as well. So that users no that there is a outage for this particular CI or service.

Thanks,
Ashutosh Munot