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08-03-2016 10:26 PM
Hi All,
I am very new to our Service Now. Could you please let me clarify the differences between Demand, Incident and Problem ?
Thanks
Guru
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08-04-2016 03:01 AM
While incident and problem are related, Demand is entirely different.
When an incident hugely impacts any Configuration Items, they will be converted as Problem tickets. Problem tickets means, they causes bigger impact.
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08-05-2016 03:22 AM
Let me know if we have answered your question. If so, please mark the appropriate response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.
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Thank you
