What are the roles required for access the agent workspace? and how to access it? with roles ?

[Feroz1]

Hi team,

Need to know by which role agent workspace can access and configure with out 'itil' and 'admin' roles using.

Can any one help me on this? 

[Maik Skoddow]

Hi

as you can read at https://docs.servicenow.com/bundle/rome-it-service-management/page/product/itsm-workspace/reference/... the role agent_workspace_user is required to accessing the Agent Workspace.

Kind regards
Maik

[Maik Skoddow · Accepted solution]

Hi @Feroz 

In case you think I was able to answer your question, I would be happy if you mark the appropriate response as "correct" so that the question will appear as resolved for other users who may have a similar question in the future.

If not, please tell me what you are still missing!

Many thanks & kind regards
Maik

[bwilliams77]

Not really a complete answer need to consider permissions to create and edit the rows in the tables workspace user is accessing.

[Gaurav Shirsat]

Hello Feroz

Please refer the docs https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/workspace/reference/form...

Please mark Correct and Helpful

Thanks and Regards

Gaurav Shirsat