What does Special handling notes configuration does?

[Vivek Prakash]

Hi All,

I am trying to configure Special handling notes and wanted to know what the properties and configuration under Special Handling notes does?

Thanks,

Vivek

[Sid_Takali]

Hi @Vivek Prakash Follow this KB Article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0754987 

https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-se... 

Enable the display of incident special handling notes

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/incident-manageme... 

Regards,

Siddharam