What is best practice for End User accessing different modules in Service Now

[Aryan]

Hello All,

I am new to service now please suggest me some best practices for End User like what he can access on portal or etc.

Thank you

[Harish KM]

Hi @Aryan it depends on product what that customer uses. Servicenow has a range of products and custom applications. 

Usually end users can access catalogs, knowledge articles , their own requests, to do tasks and other widgets if it is allowed for them to access. Basically portal is where end users can come and find the relevant information within a organisation ,

I would advise to read the doc

https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/employee-ce...

[AndersBGS]

Hi @Aryan ,

I would recommend you to go through some of the learning material at: https://nowlearning.servicenow.com/lxp/en/pages/servicenow to get an understanding of roles, groups, ACLs, business rules, client scripts, scripts include etc. - This is just to get the basic understanding on how ServiceNow works.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Dr Atul G- LNG]

Hi @Aryan 

The visibility of modules in SN depends on role a user has. 

As you said, end user can use Portal/ raise request / incident and use KB.

The same user can do this via native view as well.

if you explain more what exactly you are looking for we can guide more.

[Aryan]

Hello Atul,

How can we show CMDB related fields to end users on portal like CI, service name?

Thank you