What is best practice for End User accessing different modules in Service Now

Aryan
Tera Contributor

‎03-20-2024 06:08 AM

Hello All,

 

I am new to service now please suggest me some best practices for End User like what he can access on portal or etc.

 

Thank you

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Aryan

‎03-20-2024 10:08 AM

Hi @Aryan 

 

You can create catalog item or MRVS and then Map those variable with Cmdb / servicer table field. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Aryan
Tera Contributor
In response to Dr Atul G- LNG

‎03-21-2024 07:20 AM

Hello Atul, 

 

We have a service request form on portal and when i created a field with reference to cmdb_ci table that field data is not visible to end user on portal. 

Can you help me on this?

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Aryan

‎03-21-2024 07:21 AM

Hi @Aryan 

 

Request you please sahre the screenshot of backend mapping so that we can check.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Aryan
Tera Contributor
In response to Dr Atul G- LNG

‎03-21-2024 07:30 AM

Aryan_1-1711031411208.png

 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Aryan

‎03-21-2024 07:37 AM

Hi @Aryan 

 

TRy with other table

 

AGLearnNGrow_0-1711031834563.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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