Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

What is best practice for End User accessing different modules in Service Now

Aryan
Tera Contributor

‎03-20-2024 06:08 AM

Hello All,

 

I am new to service now please suggest me some best practices for End User like what he can access on portal or etc.

 

Thank you

 

0 Helpfuls
  • 735 Views
9 REPLIES 9

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Aryan

‎03-20-2024 10:08 AM

Hi @Aryan 

 

You can create catalog item or MRVS and then Map those variable with Cmdb / servicer table field. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Aryan
Tera Contributor
In response to Dr Atul G- LNG

‎03-21-2024 07:20 AM

Hello Atul, 

 

We have a service request form on portal and when i created a field with reference to cmdb_ci table that field data is not visible to end user on portal. 

Can you help me on this?

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Aryan

‎03-21-2024 07:21 AM

Hi @Aryan 

 

Request you please sahre the screenshot of backend mapping so that we can check.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Aryan
Tera Contributor
In response to Dr Atul G- LNG

‎03-21-2024 07:30 AM

Aryan_1-1711031411208.png

 

 

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Aryan

‎03-21-2024 07:37 AM

Hi @Aryan 

 

TRy with other table

 

AGLearnNGrow_0-1711031834563.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls