What is captured in an update set?

[sachinpratap]

What is captured in an update set?

a) Data Record

b) Configuration Item

c) New User/Group

d) Views

I am confused between Configuration Item and View.

Can some one explain me the answer and reason of why others are not.

[Chuck Tomasi]

I am confused between Configuration Item and View.
Can some one explain me the answer and reason of why others are not.

A configuration item is a data record in your CMDB. A server, network switch, software application, or business service are just some examples. It's "user data" (as I like to call it.)

Views are form layouts that you can use to present the same record information in various ways. For example, end users see a simplified view of the incident record and ITIL users see more fields. It's the same data, just displayed in different ways - or views.

View Management - ServiceNow Wiki

[Devhelp]

Hi Chuck

Is there any way to capture data records in update set?

Please help me..

[Chuck Tomasi]

Data records can be captured, but you have to do it explicitly. From a list, check your records and then use the list UI action option "Create Application File"

You will be prompted when you would like the information loaded. On install, install & upgrades, or with demo data.

[Chuck Tomasi]

Let me know if that answered your question. If so, please mark it as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

If you are viewing this discussion from your "inbox", use the "mark as correct" option under actions. If you are viewing it directly from the thread use the Correct Answer link (red with a star).

Thank you

[Devhelp]

Chuck i cannot see 'mark as correct' option under actions.