Hi @kishorchika
eBonding in ServiceNow is the process of connecting two or more systems—often two ServiceNow instances or ServiceNow and another ITSM/CRM tool—to automatically sync records and updates between them. It enables two-way communication.
so data like incidents, cases, or change requests stays consistent across systems without manual effort.
Please refer below video for implementation:
https://www.youtube.com/watch?v=v0FOIWkX_6w
Thanks,
Vignesh Parthiban
