What is glide.heartbeat?

[Namrata Makasa1]

What is glide.heartbeat? What is it's use?

[Chuck Tomasi]

Events happen on the server side. Client scripts are not aware of the server side events.

Events can trigger notifications

http://wiki.servicenow.com/index.php?title=Events_and_Email_Notification

or script actions

http://wiki.servicenow.com/index.php?title=Script_Actions

It would help to understand what your requirement is before targeting a solution.

[Namrata Makasa1]

Requirement:

wherever an Incident ticket is assigned to some user, the incident should open in a new browser tab on the assigned to's desktop if he is logged in.

currently i am handling it in via addLoadEvent in a UI Script. but it works only when the user loads some form.

i want it to work even if the user is logged in but doing nothing.

[Chuck Tomasi]

Hi Namrata,

I don't know of a way to fulfill the requirement you have. From a fulfiller standpoint I would find it a bit disturbing to be working along (perhaps in a non-ServiceNow tab) and have my browser start popping open tabs without my knowledge. I would think something more like desktop alerts might be a bit more effective. These are built in and easily configurable.

Connect notification browser support

[Chuck Tomasi]

It is a system generated event from the platform that is sent about once every minute. Most of the time it is ignored, but I'm sure the system may be doing something with it from a diagnostic approach.

[Chuck Tomasi]

Now I have the Don Johnson song "Heartbeat" from the 80s going through my head!