what is scoped application? what is the purpose ? what are the advantages

[sainath3]

Hi All,

Am working on Customer Service Application.

Daily routine is to work on script includes, BR, Flow Designer, REST API as per the requirement.

So, Could you please help me to understand the following questions better ?

what is scoped application? what is the purpose ? what are the advantages ?

Thanks

[Tushar]

Hi @sainath3  - 

A scoped application in ServiceNow is a self-contained application that operates within its own namespace, isolating its components (e.g., tables, scripts, business rules, flows) from other applications, including the global scope. Scoped applications are used to developed specific business needs and can be created using the ServiceNow Studio or App Engine Studio.

• Namespace: Each scoped application has a unique namespace (e.g., x_mycompany_csm for a Customer Service app), which prefixes its components. For example, a table in a scoped app might be named x_mycompany_csm_incident instead of incident.
• Isolation: Components in a scoped application (like Script Includes, Business Rules, and Flow Designer flows) are isolated from the global scope and other scoped applications, unless explicitly allowed to interact via cross-scope permissions.
• for eg - Customer Service Management (CSM) application you’re working on is a scoped application provided by ServiceNow. Its namespace might be something like sn_customerservice.
• When you create a Script Include, Business Rule, or Flow in the Customer Service Application, it’s scoped to sn_customerservice. For example:
  • Script Include: sn_customerservice.CustomerUtils
  • Business Rule: Defined on a table like sn_customerservice_case (Customer Service Case table).
  • Flow Designer: A flow to automate case escalations, scoped to sn_customerservice.
• If you create a REST API in the scoped app (e.g., via a Scripted REST API), it will also be scoped, accessible via a URL like /api/x_acme_cust_feedback/v1/feedback.
• It mostly used due to the encapsulate functionality, enhance security, and enable modularity in ServiceNow, making it easier to develop, manage, and distribute applications without interfering with other parts of the platform.
• Advantages vary based on requirement of company but mainly - Isolation, enhanced security, easier development/testing, modularity, versioning, simplified maintenance, controlled cross-scope access, and support for distribution.

Thanks.

[Ankur Bawiskar]

@sainath3 

check these links

what is scoped application? how we can use in servicenow? 

Advantages of Scoped Application vs Global Applications 

All About ServiceNow Scoped Application 

Advantages of Scoped Applications in ServiceNow 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Sandeep Rajput]

@sainath3 

In ServiceNow, a scoped application is a self-contained application that provides a level of isolation and encapsulation from other applications and the global scope. It’s designed to prevent naming conflicts and unintentional interference between applications.

Purpose of Scoped Applications

Modularity: Package functionality as a standalone module.

Isolation: Prevent conflicts with other applications (like variable or script name collisions).

Security & Access Control: Control what parts of the app are exposed to or used by other scopes.

Reusability: Scoped apps can be moved between instances or sold on the ServiceNow Store.

Governance: Helps in managing changes and preventing accidental changes to core platform or other apps.