What is SPM, APM, PPM?

[BoHyun Jung]

What is SPM, APM, PPM?

[msd93]

Hi @BoHyun Jung 

SPM: Service Portfolio Management (SPM) in ServiceNow refers to the process of defining and managing a portfolio of services offered by an organization. It involves planning, designing, cataloging, and managing services to meet business objectives and customer needs.

Docs: https://docs.servicenow.com/en-US/bundle/vancouver-it-service-management/page/product/service-portfo...

APM: Application Portfolio Management (APM) in ServiceNow focuses on managing an organization's portfolio of software applications. It helps organizations understand their application landscape, assess application health, and make informed decisions about application investments and retirements.

Doc: https://docs.servicenow.com/bundle/rome-it-business-management/page/product/application-portfolio-ma...

PPM : Project Portfolio Management (PPM) in ServiceNow involves managing a portfolio of projects within an organization. It helps organizations prioritize, plan, execute, and monitor projects to ensure they align with strategic goals and deliver value. 

Doc: https://docs.servicenow.com/en-US/bundle/vancouver-it-business-management/page/product/project-portf...

Please mark this answer as correct and helpful if it answered your query.

Thanks

[BoHyun Jung]

Thanks, @msd93 😋

SPM does not have Certification, are APM and PPM concepts included in SPM?

[msd93 · Accepted solution]

SPM does not have certification but APM and PPM have mainline CIS certifications. You may find the list and path needed to complete certifications in the below link:

https://www.servicenow.com/content/dam/servicenow/other-documents/training/tp-certification-guide.pd...

SPM includes PPM but not APM, for more details refer to the doc link shared below:

https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/it-business-managem...

Hope this info helps you:)

[Sandeep Rajput]

This should have been an accepted solution.