What is the best practice for customizing applications provided by ServiceNow?

[bbarber9]

I would like to know what the best practices are for customizing applications that are provided by ServiceNow, such as Policy and Compliance. I normally work on a dev instance and make changes and test them before pushing up to production. However, because I don't own the application I can't publish updates to it. What is the best way to modify an application provided by ServiceNow and push those changes from one instance to another?

[Pradeep Sharma]

Hello Breyton,

There are two use cases when considering application scope: extending an existing app or creating a custom app from scratch. If you are extending or modifying an existing global scope application and the changes are having a high impact on other applications, then leave the change in the global scope. However, if the changes are going to have less impact to other applications, then the modifications can be done as a scoped app.

Understanding Application Scope on the Now Platform (Whitepaper)

[BhupeshG]

Check this if this helps

https://developer.servicenow.com/app.do#!/catlist/Technical%20Best%20Practices?v=jakarta

[poojamehta237]

Hi,

Please look into the given look for brief understanding

https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/quick-answer/...

Thanks!