Hi @Shantharao ,
PATCH
• Updates only specific fields in an existing record.
• If the record doesn’t exist, the PATCH method will fail (e.g., 404 Not Found).
• Think of it as editing just one or two pieces of information in a record.
Example:
If there’s an incident with Number: INC0001234 and you want to update just the Short Description field:
PATCH /api/now/table/incident/INC0001234
Request Body: { "short_description": "Updated Short Description" }
This updates only the short description while leaving other fields, like the priority or state, unchanged.
PUT
• Replaces the entire record with new information.
• If the record doesn’t exist, PUT will create it.
• Think of it as rewriting all the fields of a record.
Example:
If there’s an incident with Number: INC0001234, and you want to completely replace it with new data:
PUT /api/now/table/incident/INC0001234
Request Body: {
"short_description": "New Short Description",
"priority": "2 - High",
"state": "In Progress"
}
This will replace all fields of the record with the new data provided. If INC0001234 doesn’t exist, it will create a new incident with this data.
Key Difference:
PATCH: Updates only the fields you specify. Example: Changing just the Short Description of an incident.
PUT: Replaces the entire record. Example: Rewriting the incident with new values for Short Description, Priority, and State.
Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand
