what is the purpose of hi account

[ravichanduk]

HI may i know the purpose of hi account on which situation it is useful can anyone explain briefly

[SanjivMeher]

When a client owns a ServiceNow instance, they are provided with a HI account from ServiceNow to manage their instances.

HI account will have all the instances owned by your client such as Dev, QA, UAT, PROD.

It will also have details of your instance uptime.

You will have option to Manage your upgrade from here. For example you are in Istanbul and you want to upgrade to Kingston, you can do from HI account

You can raise any incident or request from your HI account, if you find a bug or you want to request VPN or plugin activated.

Thanks,

Sanjiv

[ravichanduk]

Hi thanks for reply is there any document regarding this if please share the link

[SanjivMeher]

ServiceNow KB: Using the HI Service Portal (KB0547103)

[SanjivMeher]

You can check the below knowledge article

ServiceNow KB: Using the HI Service Portal (KB0547103)