We have entirely on-prem instances of ServiceNow. Therefore cloning does not work.
Before we deploy to the Prod instance, we wish to test on a Pre-prod instance, using the data of the Prod instance.
What is the correct process for copying Prod --> Pre-prod for the purposes of testing?
I'm aware of the following issues:-
- The instances have different instance names
- The instances have different instance IDs
- The KMF keystores are different
So simply copying the entire Prod database to Pre-prod will introduce problems, unless the above issues are remeditated i.e. patch up the database and copy the Prod keystore to Pre-prod.
Are there some ServiceNow recommended guidelines on this please?
